Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it — unworn, unused, and undamaged, with original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, contact us at info@hawaawear.com. Please note that exchanges will need to be sent to the following address:

16 Lowedges Drive, Sheffield S8 7LT

Customers are responsible for return shipping costs. These costs are non-refundable. Items sent back without first requesting an exchange will not be accepted.

You can always contact us for any questions at info@hawaawear.com.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is damaged or defective, so we can evaluate the issue and make it right.

To qualify for a refund in the case of damage, you must provide clear photo or video proof of the damage within 48 hours of delivery.

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Exceptions / Non-returnable Items

Unfortunately, we do not accept returns or exchanges for:

• Items purchased on sale

• International orders

• Gift cards

Any customs duties or taxes for international orders are the customer’s responsibility.

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Refunds

We only offer refunds for items that arrive damaged and can be verified. If approved, you’ll be refunded to your original payment method within 10 business days after inspection.

If more than 15 business days have passed since your return was approved, please contact us at info@hawaawear.com.

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European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, unworn, with tags and original packaging, and include proof of purchase.